Service Policy

1. All product support and warranty coverage is provided by the Korg distributor of the country that your product was purchased in. We extend technical support only for product purchased from AUDIOPHILE or from a previously authorized Philippine distributor. Proof of purchase is required. For this purpose, the sales invoice or a true copy thereof is the only acceptable proof of purchase.

2. Labor charges for repairs do not include the cost of parts replaced and materials used towards restoring the unit:

- Product purchased from Audiophile Components (with proof of purchase):  PHP 1,500

- Product purchased elsewhere, EXCEPT Kronos2, Pa4X: PHP 5,000. Must be brought to Audiophile Quirino Ave. Ext. 

- Kronos2, Pa4X purchased elsewhere: PHP 10,000. Must be brought to Audiophile Quirino Ave. Ext.

3. Our units carry a 1-year warranty from purchase date, EXCEPT the following:

    - Tubes (valves): 3 months

    - Foot switches, pedals: 3 months

    - Power adapters (when packed with unit): 6 months

    - Nano series: 6 months

    - microKEY: 6 months

    - AmPlugs: 6 months

4. Damage resulting from the following causes are excluded from the warranty:

- Misuse, including damage occurring during shipment, damage caused by battery leakage, accident, fire, unauthorized repairs, tampering, cosmetic damage or other types of damage which are the result of improper handling or abuse.

- The cleaning of controls or contacts due to exposure to dirty, dusty, or otherwise contaminated environment.

- Damage resulting from modification.

5. We do not sell components and spares (parts).

6. We cannot guaranty availability for parts of retired models.

7. Our prices are FOB-Manila and the warranty requires that the unit be brought to our Service Department in Manila. For customers residing outside Metro Manila, the following shall apply:   

- For claims against the warranty for operational defects observed within 10 days from purchase date, the customer shoulders the freight cost to transmit the unit to us. We shoulder the freight cost to send it back to the customer in the manner we deem best.

- For claims against the warranty beyond the 10th day, the customer shoulders the freight cost to transmit the unit to us and from us back to the customer.